All EE customers are being warned about a resurgence of a deceptive text message scam that has been circulating recently. The fraudulent message prompts recipients to claim their supposed “EE reward points” before they expire by clicking on a link that leads to a sophisticated-looking EE website. However, there are no actual points, and the scam’s primary goal is to steal money and personal information. This scam appears to be on the rise, with an increase in reported incidents this month.
Numerous EE users have taken to online forums to alert others about the scam. One customer shared, “I received a text about my rewards this morning. I clicked the link, and it seemed like a legitimate EE website. Please be cautious.” Another user admitted, “I fell for a link in a text message about EE points rewards and entered my phone number. I quickly realized it was a scam and closed the site.”
According to cybersecurity firm Phonely, reports on its scam-tracking platform, “Who Called Me,” have shown a spike in messages from random numbers posing as EE. Phonely is advising all mobile users to be wary of unexpected messages related to rewards, prizes, or expiring benefits.
Bryn Thompson, the Marketing Director at Phonely, emphasized the importance of vigilance, stating, “These texts are crafted to appear highly authentic and can easily deceive people. Scammers excel at blending fraudulent messages with regular notifications. It’s crucial to never click on links in unsolicited texts. If in doubt, contact your mobile provider directly using official contact information.”
EE has confirmed that it does not operate a points or rewards program and has shared an example of the scam message to help customers identify it. The company emphasized, “If you receive a message like this, disregard it and avoid clicking on any links.”
The fraudulent text message reads, “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to use your points to redeem prizes in time!”
EE reiterated, “This message is not legitimate. To stay safe, refrain from clicking on unknown links in text messages, do not respond, do not call the sender’s number, and never disclose personal or financial details.”
In conclusion, it is advised that if you receive a message from EE regarding reward points, exercise caution and refrain from clicking on any links or sharing personal information.
