A mother was disappointed after purchasing a gift for her son from Temu and finding a significant error. Emma Hutton spent £24 on a football with “Ronaldo” written on it for her son’s tenth birthday. However, upon arrival, she discovered that it had “Ponaldo” instead. Feeling let down, she jokingly gave the ball to her family dog to ‘destroy.’
In a TikTok video, Emma shared her experience, showcasing the expected design of the football contrasted with the actual flawed product. Although she was “gutted” as she knew her son’s admiration for Ronaldo, she found humor in the situation and now playfully refers to Cristiano Ronaldo as ‘Ponaldo’ when discussing him.
Emma initially considered discarding the ball but later requested a refund from Temu. To her relief, the company promptly refunded her without requiring the return of the damaged item.
Upon her son’s return from school, Emma revealed the mishap with the gift, presenting him with the misprinted ‘Ponaldo’ football, which he found amusing.
Despite this incident being Emma’s first purchase from Temu, she commended the company for swiftly resolving the issue and providing a full refund, indicating that she remains open to future purchases from them.
The TikTok video documenting Emma’s experience has garnered significant attention, accumulating over 126,800 views, more than 1,000 likes, and nearly 400 comments. Many viewers found the situation comical, with some remarking on the humor of the mishap.
Various users also shared positive experiences with Temu, expressing satisfaction with their purchases from the online marketplace. A Temu spokesperson expressed gratitude to Emma for her order, confirming her refund and expressing readiness to assist her in future transactions.
Temu ensures customer satisfaction with a 90-day money-back guarantee for misrepresented items, with round-the-clock customer service available to address any concerns post-purchase.
